St. John's Riverside Hospital understands that time is of the essence and we intend to make every minute count. With the implementation of new technology and creating a new method for staff communication we now offer the most responsive and highest quality emergency care available in our area. Our newly renovated and expanded Emergency Departments at Andrus and Dobbs Ferry Pavilions along with our Quadruple Board-Certified Physicians and a Nursing Director with a Ph.D. offer you and your family the best two Emergency Service options – just minutes away when it counts most.
What can patients expect at St. John’s Riverside Hospital’s new Emergency Department? To receive the superior healthcare they require from our elite team of healthcare professionals, as well as a new expedited registration and shorter wait to see a physician.
Here’s how it’s done:
Rapid Assessment |
Upon arrival patients are quickly assessed by an Emergency Department nurse. They answer a few simple questions about their symptoms and are transferred to one of three designated areas in the Emergency Department, depending on their medical condition. Not only does this structure allow the physician to get to the patient faster, but it ensures better communication among all members of the health care team on the patient’s condition and course of treatment.
Team Environment |
Immediately after assessment, patients are registered and cared for by a designated team including a physician, three nurses, one technician, one registrar and one scribe. Teams meet regularly to discuss patient care, critical events and additional support that may be needed. The end result is a positive culture that focuses on communication within the Emergency Department.
Medical Scribes |
These specialized staff members are trained medical documentation assistants. They accompany the physician to the patient’s bedside and document all notes an information as the doctor is meeting with the patient. All data is then added to the computer by the medical scribe. This process results in better communication, less errors and frees the physician to spend more time with the patient.
“Our organizational culture focuses on relationships, teamwork and open communication while attracting the best healthcare staff found in the Northeast. Our network of specialists are brought in on Emergency cases more effectively and functionally than ever before, raising the bar again for patient-centered healthcare.”
Dr. Mark S. Silberman
Chief of Emergency Medicine
St. John's Riverside Hospital Andrus (914) 964-4516.
St. John's Riverside Hospital Dobbs Ferry (914) 693-5187
Emergency Medical Hotline - 911
Poison Control Center - NY (800) 336-6997
Real Patient Stories
Ann Hewes Deserves a Like
“...(they) made sure I lived, thank you”
"Every day I am aware that they saved my life.”
Our Emergency Specialists are ready 24 hours a day. Our highly trained and specialized in-house Emergency Department staff - which includes board certified physicians and experienced emergency nursing staff with certifications in emergency care - are always available to help you. Nursing staff members are qualified to provide complete emergency and trauma care for children and adults and have education in Advanced Cardiac Life Support, Pediatric Advanced Life Support. Separate processes have been created for patients entering the ER based on the severity of their condition. By aligning each patient with the proper medical team we have the ability to see patients in a timelier manner.
Fast Track Service
Our "Fast Track" assures prompt treatment if you need immediate, not emergency, medical care. If you need services for non-life-threatening injuries or illnesses, such as sprains and fractures, colds or flu, you can usually be examined and treated more quickly in the Fast Track area of the Emergency Department.
The emergency patient presenting to St. John's Riverside Hospital is initially triaged by a highly trained registered nurse. The Triage system established in St. John's Riverside Hospital's Emergency Department is designed to identify patients with the most severe injuries or illnesses and ensure that these patients receive treatment immediately.
Stroke Center Designation
St. John’s Riverside Hospital has received the American Heart Association/American Stroke Association’s Stroke Silver Plus Quality Achievement Award. The award recognizes St. John’s Riverside Hospital commitment and success in implementing a higher standard of stroke care by ensuring that stroke patients receive treatment according to nationally accepted standards and recommendations.
How to register in our Emergency Department
To help us, please bring with you identification (preferably photo id) and any insurance cards you may have. Patients are seen in the ER without respect to race, color, creed, national origin, sexual orientation or ability to pay.
To use our Physician Referral Service
call (914) 964-4DOC (4362)
The end result? A better, more comfortable patient experience.
That is the St. John’s Difference